Integration
To get the most out of your solutions for CX transformation, they need to be perfectly integrated into your business environment.
Optimized interaction of your systems
In addition to the specific configuration and parameterization of your solutions, further integration services may be required for the optimal interaction of several systems, such as the adaptation or development of interfaces, individual programming or the use of FIEBIG software modules to extend the functions of manufacturer solutions.
It is important that after successful project implementation, not only the solution itself, but also all adaptations and extensions will be included in the service support: This means that e.g. in case of manufacturer updated/upgrades, these will also be updated accordingly.
Project realization
Our experts provide the following services within the agreed project scope
Configuration & Parametrization
- Entering your employees' data
- Setting up the communication channels used in your company
- Setting up the various telephone numbers
- Definition of specific routings
- Setting up different skill groups
- Definition of authorizations
- and a lot more
Interface adaptation/development
for optimal integration in the corporate environment
Each new solution is only as good as it is integrated into your company environment. Interfaces create the essential connections between technologies, IT systems and solutions for exchanging information. In practice, we often combine several interfaces to ensure the seamless integration of different systems. We have extensive expertise in creating and customizing interfaces such as APIs, database interfaces, messaging interfaces, file and web interfaces.
Customized programming for solution adaptation
In addition to configuration and parameterization, we ensure by individual programming that standard manufacturer solutions are adapted precisely to the requirements of your company, for example to map company-specific processes.
FIEBIG Software Modules
to extend the functional scope of the manufacturer's solution
With our decades of experience in software development, we bring i particular modules to the market that functionally complement CCaaS solutions. For example, we have developed the MS Teams Sync application which optimally complements the Genesys Cloud CCaaS platform (status synchronization between MS Teams and Genesys Cloud for calls).
The unique FIEBIG approach
We support you at eye level in every step of your successful CX transformation and remain at your side with reliable service and support even after the actual project realization.