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To get the most out of your solutions for CX transformation, they need to be perfectly integrated into your business environment.

Optimized interaction of your systems

In addition to the specific configuration and parameterization of your solutions, further integration services may be required for the optimal interaction of several systems, such as the adaptation or development of interfaces, individual programming or the use of FIEBIG software modules to extend the functions of manufacturer solutions.

It is important that after successful project implementation, not only the solution itself, but also all adaptations and extensions will be included in the service support: This means that e.g. in case of manufacturer updated/upgrades, these will also be updated accordingly.


Project realization

Our experts provide the following services within the agreed project scope

Configuration & Parametrization

  • Entering your employees' data
  • Setting up the communication channels used in your company
  • Setting up the various telephone numbers
  • Definition of specific routings
  • Setting up different skill groups
  • Definition of authorizations
  • and a lot more

Interface adaptation/development

for optimal integration in the corporate environment

Each new solution is only as good as it is integrated into your company environment. Interfaces create the essential connections between technologies, IT systems and solutions for exchanging information. In practice, we often combine several interfaces to ensure the seamless integration of different systems. We have extensive expertise in creating and customizing interfaces such as APIs, database interfaces, messaging interfaces, file and web interfaces.

Customized programming for solution adaptation

In addition to configuration and parameterization, we ensure by individual programming that standard manufacturer solutions are adapted precisely to the requirements of your company, for example to map company-specific processes.

FIEBIG Software Modules

to extend the functional scope of the manufacturer's solution

With our decades of experience in software development, we bring i particular modules to the market that functionally complement CCaaS solutions. For example, we have developed the MS Teams Sync application which optimally complements the Genesys Cloud CCaaS platform (status synchronization between MS Teams and Genesys Cloud for calls).

The unique FIEBIG approach  

We support you at eye level in every step of your successful CX transformation and remain at your side with reliable service and support even after the actual project realization.


FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.



Strahlenberger Weg 26
60599 Frankfurt am Main

+49 69 605 016 222

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Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.


Contact center solutions


FIEBIG Software Modules


Technology Partners


We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.

FIEBIG Services

Professional Services






Software and Interface Development

Support Services




We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience


About Us




Technology Partners



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