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Support Services

Support Services

As a reliable CX transformation partner, FIEBIG offers you comprehensive support services for operations during and after successful project implementation.

Our support services are designed to provide the best possible support during the operational phase and to optimize the service value chain.

Our Customer Support Center (CSC) is the single point of service for you

Your central contact for smooth operation, on request around the clock



per day



per week



per year

Even if your solution implemented by us consists of various components and technologies from different manufacturers, we are your single point of contact for all concerns. This eliminates time-consuming forwarding processes and your request does not get lost in different organizational structures.


Service support concepts (standard/individual)

Service Level Agreements (SLAs)

Service support processes based on ITIL

German- and English-speaking service desk

Contractual service partner network

Service management

Around-the-clock support if required (24x7x365)

Incident & problem management

Fault analysis, implementation of immediate measures and troubleshooting/bug fixing

If necessary: Ticket opening with the manufacturer

Support in restoring normal operation

Support with updates and upgrades

Release and patch management

Active monitoring of ICT systems and applications (monitoring)

Industry-specific services for highly regulated environments with special requirements, e.g. for the financial services industry  

Our support services are mutually agreed as part of a binding service level agreement and are usually provided remotely.  

International Support Services Network

For companies whose organization also includes international locations, we are also active worldwide with regard to services. We have been providing our support services internationally for many decades and, if required, we work with local service partners on site to ensure that our support services are always close to our customers.

The single point of service principle also applies here: we are always there for you for all matters regarding your individual CX solution, whether in Germany, Europe or worldwide.

All our core processes are certified according to the quality management system DIN EN ISO 9001:2015. In addition, the FIEBIG ISMS is certified according to DIN ISO/IEC 27001:2017.

Our experienced specialists are always there for you personally and provide you with reliable end-to-end support, both on site and remote – according to the principle: Everything from a single experienced source.  


FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.



Strahlenberger Weg 26
60599 Frankfurt am Main

+49 69 605 016 222

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We look forward to your messages, comments and interactions!

Copyright FIEBIG GmbH 2024. All Rights Reserved.
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Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.


Contact center solutions


FIEBIG Software Modules


Technology Partners


We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.

FIEBIG Services

Professional Services






Software and Interface Development

Support Services




We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience


About Us




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