We Bring Artificial Intelligence (AI) into Customer Service

FIEBIG is a leading system integrator for artificial intelligence (AI) in customer service. With FIEBIG AI solutions, complex processes can be automated, especially in customer service, internal user help desks or in the back office. Companies benefit from significant cost savings and considerable quality improvements. With our long-term experience and the spirit of a startup, we create precisely fitting AI solutions and implement them successfully as early as today. We bring artificial intelligence (AI) into customer interaction.

Startup with 40 Years of Experience

The company was founded by Walter Fiebig, telecommunications master, in Frankfurt in 1976. The company grew steadily and specialized from the 90’s onwards on solutions for both call centers and contact centers for major customers. Since 1998, the company has been operating in its own building in Frankfurt-Sachsenhausen, thousands of car and train drivers “come by” every day. FIEBIG takes up the trend of artificial intelligence (AI) at an early stage and is currently one of the leading system integrators for AI in Germany. FIEBIG ideally combines the experience of more than 40 years with the spirit of a startup.





DIN EN ISO 9001:2015

Our customers benefit from the constant consideration and improvement of the company processes due to our quality management system which has been certified according to DIN EN ISO 9001:2015 standard.

In detail, the service areas

  • consulting
  • professional services
  • managed services
  • carrier management
  • hosting
  • education/training

were audited and certified for ITK information and telecommunication solutions.