We Bring Artificial Intelligence (AI) into Customer Service

FIEBIG is a leading system integrator for artificial intelligence (AI) in customer service. With FIEBIG AI solutions, complex processes can be automated, especially in customer service, internal user help desks, or in the back office. Companies benefit from significant cost savings and considerable quality improvements. With our long-term experience and the spirit of a startup, we create precisely fitting AI solutions and implement them successfully as early as today. We bring artificial intelligence (AI) into customer interaction.

Startup with 40 Years of Experience

The company was founded in 1976 by Walter Fiebig, telecommunications master, in Frankfurt. The company grew steadily and specialized from the 90’s onwards on solutions for both call centers and contact centers for major customers. Since 1998, the company has been operating in its own building in Frankfurt-Sachsenhausen, thousands of car and train drivers “come by” every day. FIEBIG takes up the trend of artificial intelligence (AI) at an early stage and is currently one of the leading system integrators for AI in Germany. FIEBIG ideally combines the experience of more than 40 years with the spirit of a startup.

 

 

 

Certificates

CrefoZert – the Creditreform Credit Certificate

FIEBIG is one of the 1.7 percent of German companies that are certified to have exceptionally good credit ratings. This is an entrepreneurial success to which the CrefoZert credit seal now gives transparency. It documents our viability, our financial reliability and therefore confirms FIEBIG as a stable and solid company.

 

DIN EN ISO 9001:2015

Our customers benefit from the constant consideration and improvement of the company processes due to our quality management system which has been certified according to DIN EN ISO 9001:2015 standard.

 

 

In detail, the service areas

  • Consulting
  • Professional services
  • Managed services
  • Carrier management
  • Hosting
  • Education/training

were audited and certified for ITK information and telecommunication solutions.