About us


We advise, inspire and move - for the digital future of customer service. We are passionate about helping businesses to leverage the benefits of omnichannel, AI and cloud in customer service.
We have been bringing leading-edge technologies to customer service for 45 years. Take advantage of our expertise, professionalism and enthusiasm.

 

Customer service is our DNA

Since our foundation in 1976, we have been supporting companies in relation to the most modern TC infrastructure. Our specialisation in cutting-edge technologies for call and contact centres began in the 1990s. Our customers include many well-known companies throughout Germany. We operate nationally and internationally from our headquarters in Frankfurt am Main. We adopted the trend topics of artificial intelligence (AI) and cloud at an early stage and are currently one of the leading system integrators for omni-channel contact centres and AI from the cloud. FIEBIG ideally combines 45 years of experience with the spirit of a start-up.

Certificate

DIN ISO/IEC 27001:2017

The information security management system of our company is certified according to DIN ISO/IEC 27001:2017. In detail, the following application areas were audited and certified:

  • Consulting
  • Professional Services
  • Managed Services
  • Software development

for omnichannel, AI and cloud solutions in customer service


DIN EN ISO 9001:2015

Our quality management system is certified according to DIN EN ISO standard 9001:2015.  In detail, the following application areas were audited and certified:

  • Consulting
  • Professional Services
  • Managed Services
  • Software development

for omnichannel, AI and cloud solutions in customer service  

 

 


Our customers benefit from the constant observation and improvement of corporate processes through our quality management system and information security management system. Our goal is to continue to develop our solutions and services and to tailor them precisely to the needs of our customers.

CrefoZert certifies excellent creditworthiness – CR3 Rating

We are on very secure financial footing. Creditreform again awarded us with the CrefoZert creditworthiness certificate.
The economic experts at Creditreform repeatedly confirm a very good credit rating and place Fiebig in the CR3 rating class.
This puts Fiebig GmbH among the 2 percent of German companies that stand for an exceptionally good credit rating.

www.crefozert.de