Optimize and automate outbound dialing campaigns with state-of-the-art technologies!

There are many use cases why companies want to contact their customers: Address updates, invoice runs, reminders, but also sales-related topics such as cross-selling and upselling

So get to the lists, or to the CRM, assign employees and off it goes, the painstaking work of contacting and qualifying EVERY customer not yet reached. Often, this is still done manually with telephone lists, Excel tables or, somewhat more modern, even via a CRM system. But it could be much easier.
The solution for this is called Outbound Dialer. But even here there are qualitative differences and models, which let you work more or less effectively. Let's see what the added values of such a solution should be:

• Easy to use
• cloud-based (a MUST in this day and age)
• Connectors to the most common CRM systems
• Possibility to connect to other CRM systems via RESTful web services
• Different options for calling should be enabled (e.g. power, preview or predictive dialing)
• Appropriate reporting, which provides the key figures for the outbound campaign
• Optimal utilization of resources e.g. through power and predictive dialing
• Agentless campaigns e.g. for customer satisfaction surveys
• Provide different information to agents depending on the campaign

We are currently helping companies in the financial sector to use outbound campaigns to relieve the burden on various departments: querying customers for low account activity, customer satisfaction surveys (for a specific action), creating appointments for sales staff, and much more.

Contact us - we can help you too!

We are specialists in customer service and sales digitization, using modern technology and sophisticated AI-based concepts to help our clients deliver unique customer journeys to their customers. Call us right now and make an appointment!