Consulting for a Better Customer Service

We advise on the intelligent automation of communication processes – end2end.

Benefit from our long-term experience in organizational consulting and technology adaptation. Our consulting approach does not follow short-living trends but only pragmatic principles. We share our visions, ideas and analyses with you and create common concepts for their implementation with measurable results.

  • Quick Check Artificial Intelligence
  • Quick Check Robotics Process Automation
  • Quick Check Communication Enabled Business Processes
  • Premium Check Artificial Intelligence
  • Proof of Concepts 

Services

KI Integration Services

The FIEBIG AI integration services are a library of modules and tools that enable us to quickly and flexibly connect AI systems with existing customer service infrastructures.

Modules for the connection and preparation of various communication channels on the input side as well as interfaces for the integration of AI systems with process automation systems are available.

FIEBIG AI services enable us to quickly and easily provide our customers with the advantages of intelligent systems. They can be used both on-premise and for cloud implementations. 

 

Professional Services

Our team of experienced experts ensures a smooth project implementation: in time, in quality, in budget. In addition to the project implementation’s administrative part, we particularly cover all fields of technical and professional implementation.

  • Project management
  • Linguistic analysis (semantic)
  • System integration
  • Software development
  • Interface adapter
  • Training

Managed Services

While you concentrate on your core business, we ensure a smooth and undisturbed operation with our services. Our managed services are based on the standard of the Information Technology Infrastructure Library (ITIL) and are customized completely to your needs. Our experienced service team is always there for you in person and solves any problems even before you notice them.

 

Das FIEBIG Customer Support Center

  • Service management
  • 24/7 support (24 hours a day, 7 days a week)
  • German and English-speaking employees
  • Service partner network with 7,000 technical employees at 242 locations in Germany/Europe
  • More than 200 technological certifications
  • Active monitoring of ITK systems and applications
  • Software as a service (SaaS)
  • Outtasking / outsourcing
  • Individual service concepts
  • Software services
  • Ticketing
  • Release and patch management

Was können wir für Sie tun?

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