System House for Artificial Intelligence and Automation in Your Customer Service

Benefit from our more than 40 years of experience as system integrator. We integrate innovative and disruptive technologies from established market leaders, innovative newcomers and in-house developments into your existing systems.

We create customer-specific solutions with added value that go far beyond the benefits of individual functions of products. In doing so, we pursue a pragmatic approach that quickly delivers convincing results.

  • Consider processes end2end
  • Analyze automation potential
  • Integrate technologies on a cross-product and cross-solution basis

Artificial Intelligence

AI solutions for customer service and customer interaction

Artificial intelligence (AI) as an essential part of the digital strategy

For many companies, artificial intelligence (AI) is an essential part of the digital strategy. In their customer service, the previous limitations of automation can be changed significantly with AI. AI solutions can "understand" across all channels what the customer interaction is about...

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Omnichannel Contact Center

Seamless, cross-channel customer journeys

Omnichannel: Speed and simplicity through All in One

Omnichannel contact center integrate all contact channels and touch points on one platform. All inbound and outbound contacts are assigned via centralized routing of the optimal resource in your contact center system...

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Process Automation

Robotic Process Automation (RPA) Seamless, cross-channel customer journeys

Robotic Process Automation (RPA) performs complex rule-based work by interacting with systems in the same way that current users do. Especially manual desktop tasks that are structured, routinely and rule-based, schedule-driven or event-driven are suitable for automation...

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