We advise, inspire and move - for the digital future of customer service. We are passionate about helping businesses to leverage the benefits of omnichannel, AI and cloud in customer service. 
We have been bringing leading-edge technologies to customer service for 45 years. Take advantage of our expertise, professionalism and enthusiasm.

G-Summit DACH 2021

Kundenservice-Konferenz von Genesys

The Global AI Agenda: Promise, Reality and the Future of Data Sharing

MIT Technology Review Insights

Understanding the real impact of AI on businesses

The possibilities of artificial intelligence (AI) are no longer the preserve of large technology companies. From manufacturing to energy, healthcare to government, MIT has found that companies across all industries and sectors are experimenting with a range of AI solutions.

MIT Report (only available in German)

Omnichannel, KI und Cloud: das Momentum für den Kundenservice?

Lassen Sie sich inspirieren von aktuellen Demo Cases zu Omnichanel, KI und der Cloud

Termin: 24. März 2021 um 11:00 Uhr

Kunden kontaktieren Unternehmen auf immer mehr Kommunikationskanälen und mit stetig steigender Frequenz. Gleichzeitig sind neue Mitarbeiter für den Kundenservice oft schwer zu finden. Gründe genug, um einen holistischen Blick auf den Kundenservice der Zukunft zu werfen und die Strategie mit Omnichannel Contact Center (OCC), künstlicher Intelligenz und der Cloud zu schärfen.

Schwerpunkte des Webinars

  • Das große Ganze: von Multi- zu Omnichannel (OCC)
  • Das kann KI 1: Bessere Kundenerlebnisse für Voice, Chat und E-Mail
  • Das kann KI 2: Online Kaufverhalten von Kunden verstehen und beeinflussen
  • Der Turbo: OCC aus der Cloud

Erfahren Sie, warum eine ganzheitliche Betrachtung und Ausrichtung des Kundenservice über alle Kommunikationskanäle entscheidend sein kann.
Entdecken Sie Wettbewerbsvorteile, die Sie sich durch den Einsatz von Omnichannel, KI und der Cloud heute schon sichern können.

Zur Aufzeichnung des Webinars

Magic Quadrant for Contact Center as a Service

Do you know the benefits of a true Omnikanal cloud contact center platform?

Read the Gartner Magic Quadrant for Contact Center as a Service Report 2020 to see how industry analysts rate Genesys and to learn more about top rankings in vision and execution.


Read now

Commerz Direktservice GmbH optimizes customer service with Genesys solution

In cooperation with Genesys and its partner Fiebig GmbH, CDS was able to realize a smooth migration to the Genesys PureConnect platform without any failures in customer service.

"As a long-term partner of CDS, we had a comprehensive understanding of their requirements. The cooperation between Genesys, Fiebig and CDS was very close. This helped to ensure that the first functionalities could be implemented so quickly. The first agents were live on the system within three months," says Stefan Mintert, CEO of Fiebig GmbH.

Message on the current situation

We are here for you

As people and as a company, we continue to observe the current events surrounding the coronavirus pandemic (COVID-19) with the utmost attention. The protection of our own employees, our customers and all our business partners is of course our top priority.
At the same time, it is also important to maintain the operative business, to keep to agreements made and to guarantee customer service at the level known and expected by us. For this reason, we initiated appropriate measures at a very early stage and continue to be fully operational and efficient in the current situation.
Thanks to our technological infrastructure, we are positioned in such a way that all services are carried out from our business premises or remotely.
Stay safe, stay healthy and do not hesitate to contact us if you have any questions. We are always available for exchange and coordination under the known contact details - with the necessary distance and yet very close.

Stefan Mintert, Managing Director and Shareholder