FIEBIG – Your CX Transformation Partner
We see three major topics when optimizing the customer experience (CX) of companies: People | Processes | Technologies.
The technology factor has never been as decisive and characterized by rapid development as it is today – even if the company's development towards a value-enhancing CX for customer service, sales and marketing is always a holistic process that spans these three fields.
By using innovative technology, companies can drive their success in a targeted way.
For 50 years, FIEBIG has specialized in providing companies with expert advice on the latest customer service and call center technologies and supporting their introduction and operation.
As a vendor-neutral system house, we design holistic solutions that reach beyond individual products.
Customers & business basis
Our customers include numerous renowned companies from various verticals throughout Germany. Our business is based on trust which is built through respectful collaboration at eye level. You entrust us with your challenges and visions - together with you, we develop customized solutions.
In close dialog we develop the right concept for your CX transformation with the goal of process automation, optimization and employee relief.
This is where contact center technologies, artificial intelligence (AI) and interface integration come together.
Lifecycle Support
We not only provide honest advice based on our decades of market knowledge, but also comprehensive support over the entire life cycle. In particular in highly regulated verticals such as the financial sector, we have relevant expertise as a CX transformation partner – from which our customers in other industries benefit as well.
Our goal is to provide you with a sustainable competitive advantage thanks to your efficient customer service – by increasing customer and employee satisfaction while reducing costs at the same time.
FIEBIG stands for high-quality technology solutions, first-class service and a trustful collaboration.
Founded in 1976 by Walter Fiebig
50 years of experience in the telecommunications/call center/contact center sector
2024
Successful transformation of thousands of contact center workstations to the cloud at well-known customers throughout Germany
2016
Specialization in AI-driven omnichannel contact center solutions from the cloud for customer service, marketing & sales
2010
Stefan Mintert becomes second Managing Partner (active in the company since 2003, still Managing Partner today)
1998
Relocation to our own company building in Frankfurt-Sachsenhausen
1996
Specialization in call and contact center solutions for larger companies & corporations
1976
Foundation by Walter Fiebig, Master Telecommunication Engineer (until today Managing Partner)
Since our foundation in 1976, we have been supporting companies with the latest telecommunications infrastructure. In the 1990s, we started to specialize in state-of-the-art call and contact center technologies.
Customized solutions for an excellent CX are our passion
Commitment
- Owner-managed (50 years)
- First-class reputation
- Excellent credit rating
Expertise
- Customer Journey | AI | Automation
- Contact Center as a Service
- Complementary ecosystem
Services
- Consulting
- Projectmanagement
- Implementation
- Software development
- Service | Support
Our Mission
We support companies by implementing state-of-the-art technologies to increase their customer centricity and at the same time increase the satisfaction of their employees: for a brilliant customer and employee experience.
We stand for an respectful and collaborative partnership at eye level – with our customers, business partners and employees.
Our Vision
Our goal is to establish FIEBIG as the leading cloud system house for customer experience (CX) solutions and services in Germany – for a sustainable value increase in customer service, sales and marketing.
The FIEBIG Value Proposition
Trustful advice for brilliant customer service: Our consulting approach does not follow short-lived trends, but sustainable principles.
Our experienced and committed employees, who are the basis of our company's success, advise our customers competently and honestly. When it comes to project implementation, our customers can rely on our absolute dependability and decades of experience.
50 years of experience
Market-leading technology partners
Competent and trustful advice
Partnership-based collaboration at eye level
Highly motivated team of experts
Independent, owner-managed company based in Frankfurt/Main
Specialization in cloud solutions for customer service and call centers
Over 2,000 successfully implemented projects
Conception of individual solutions
Special vertical expertise in regulated industries such as the financial sector
Reliable, German-speaking support
DIN-ISO-certified quality and IT security management
Certifications
Our customers benefit from the constant monitoring and improvement of company processes through our quality management system and information security management system. Our goal is to continuously develop our solutions and services and tailor them precisely to the needs of our customers.
More Information
DIN ISO/IEC 27001:2017
Our company's information security management system is certified according to DIN ISO/IEC 27001:2017. In detail, the following application areas have been audited and certified:
- Consulting
- Professional
- ServicesManaged Services
- Software Development
More Information
DIN EN ISO 9001:2015
Our quality management system is certified in according to DIN EN ISO 9001:2015. In detail, the following application areas have been audited and certified:
- Consulting
- Professional Services
- Managed Services
- Software Development