Software and Interface Development
FIEBIG has extensive expertise in software and interface development as well as in the customization of interfaces. We provide the following services for your successful CX transformation:
Interface adaptation/development for optimal integration in the corporate environment
Each new solution is only as good as it is integrated into your company environment. Interfaces create the essential connections between technologies, IT systems and solutions for exchanging information.
In practice, we often combine several interfaces to ensure the seamless integration of different systems. We have extensive expertise in creating and customizing interfaces such as APIs, database interfaces, messaging interfaces, file and web interfaces.
Customized programming for solution adaptation
In addition to configuration & parameterization, we ensure by individual programming that standard manufacturer solutions are adapted precisely to the requirements of your company, for example to map company-specific processes.
FIEBIG Software Modules to extend the functional scope of the manufacturer's solution
With our decades of experience in software development, we bring in particular modules to the market that functionally complement CCaaS solutions. For example, we have developed the MS Teams Sync application which optimally complements the Genesys Cloud CCaaS platform (status synchronization between MS Teams and Genesys Cloud for calls).
The unique FIEBIG-Approach:
We support you at eye level in every step of your successful CX transformation and remain at your side with reliable service and support even after the actual project realization.
Personalized advice
Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.
Flexibility & new ideas
This appreciation and our down-to-earth attitude, combined with[nbsp] flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.
Don't hesitate to reach out to us for bespoke solutions tailored to your needs.