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Our team of experienced experts ensures a smooth project realization:

In time

In quality

In budget

We make sure that all expectations are always communicated and that your CX transformation project remains in time and on time and in budget.

Experience as the basis for joint project success


years of experience


successfully realized projects

Together with our customers, we set up the individual project roadmap and drive the exchange between all of the company's specialist departments involved. In addition, we use central tools for project support.

We work according to proven project management methods

... usually the waterfall model with defined, linear phases and project milestones. The requirements for the CX transformation are usually defined very precisely right at the project start, particularly due to the shared understanding of the project's objectives which are always developed in close dialog with our customers during the detailed conception phase.

This means that project phases can be planned in a very detailed way according to a fixed schedule, processed and successfully completed: for maximum planning reliability, cost and deadline compliance.

Detailed conception of your project to transform your customer service, including time frame, definition of objectives and resources as well as setting up the project organization

Setup of the project plan including tasks, schedules, budget monitoring and a communication plan

Implementation of the agreed services, progress monitoring and continuous information on the project status to all involved parties - including any required adjustment measures and documentation of the project progress

Test phase before project completion, including any necessary improvement measures

Completion of the project with all involved parties

Of course we can also fulfill the desire for agile project management, e.g. according to Scrum. We have certified Scrum Masters and/or Product Owners and our team familiarizes themselves with the agile frameworks of your company, but also brings our own framework for project implementation.

The unique FIEBIG Approach:

We advise you at eye level, develop the right strategy for you in close dialog and are your long-term partner for your successful CX transformation.

Personalized advice

Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.

Flexibility & new ideas

This appreciation and our down-to-earth attitude, combined with  flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.


FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.



Strahlenberger Weg 26
60599 Frankfurt am Main

+49 69 605 016 222

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We look forward to your messages, comments and interactions!

Copyright FIEBIG GmbH 2024. All Rights Reserved.
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Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.


Contact center solutions


FIEBIG Software Modules


Technology Partners


We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.

FIEBIG Services

Professional Services






Software and Interface Development

Support Services




We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience


About Us




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