FIEBIG - Your CX transformation partner
We see technological progress as a great opportunity to optimize the customer experience (CX) and add value.
Customer Journey Management
On the way to a sustainable CX transformation, consistently implemented customer journey management is essential, from marketing over sales up to customer service.
Omnichannel contact center
Take your CX to the omnichannel level. As your partner for successful CX transformation, we support you with the suitable solutions and services.
Contact Center as a Service
CCaaS platforms offer a simple and secure way to orchestrate all communication channels in marketing, sales and customer service in one solution.
AI assistants
Use the power of AI to optimize your customer service! AI assistants can significantly contribute to improving the individual customer experience.
This is how FIEBIG helps you to solve these challenges!
Profit from our 50 years of experience in solution consulting and technology adaptation for customer service and call centers.
FIEBIG shares your passion for an outstanding CX! As an independent system house for customer service and call centers, we focus exclusively on this.
We turn your vision into our common goal: together we will take your customer service, marketing and sales to the level that will set you apart from your competitors.
Let's finally give your customers the experience they want: Create a unique experience journey for your customers through CX transformation!
PERFECTLY TAILOR-MADE FOR YOU!
Our Services
Consulting
Analysis and consulting for the most holistic conception of a suitable CX transformation solution for your company.
Project management
The entire project implementation through to the simultaneous management of several related individual projects as one overarching overall project.
Integration
Complete integration of new solutions into your existing environment as well as the exact parameterization of the solution according to your individual requirements.
Software-/interface development
The development/provision of FIEBIG add-on modules to optimally complement the new solution.
Trainings
We carry out project-related training courses according to the "train the trainer" principle and thus enable your technical experts to pass on the knowledge within your company.
FIEBIG-Professional Services
We offer you full support to realize your CX transformation in such a way that your customer service, sales and marketing become more efficient and you achieve a sustainable competitive advantage.
All our core processes are certified according to the quality management system DIN EN ISO 9001:2015.
In addition, the FIEBIG ISMS is certified according to DIN ISO/IEC 27001:2017.
Our experienced specialists are always there for you personally and provide you with reliable end-to-end support, both on site and remotely - according to the principle: everything from a single experienced source.
Our value proposition for your performance pledge!
We see your value proposition to your customers as our performance pledge: The FIEBIG value proposition stands for a competent, honest and long-term partnership for the sustainable transformation of your technologies for the benefit of your customers and employees.
We know that the immense variety of technologies is confusing and the market of providers is difficult to keep track of. We not only support you in analyzing your individual goals and choosing the right solution to achieve them, but also stand by your side in the long term with comprehensive support services.
