Identification of the status quo of the CX that your company offers
Consulting
Customized advise for your CX Transformation
You want to sustainably improve your CX?
Your goal is to make the most of the potential of digitalization and groundbreaking technologies such as generative AI – but you do not know exactly where to start?
No problem – FIEBIG can help you with targeted consulting to achieve a sustainable value increase for your company through a brilliant CX.
We advise you on all aspects of intelligent CX transformation. For 50 years, we have dedicated ourselves to the challenges in customer service, marketing and sales, their company-specific analysis and the design of customized solutions.
Excellent CX Consulting by development of an Individual Vision for your Company
Basis for the creation of sophisticated solution concepts is always an in-depth analysis of your individual requirements, the current situation and your goals.
We take an in-depth look at your individual challenges, your corporate culture, your existing IT environment, your KPIs and processes, the way your employees work and your customers' expectations.
Only after we have taken a close look at your customers' journeys together with you and understood them in detail we create a customized vision of the CX transformation for your company. On this basis we can develop and technologically realize exactly the solution concepts you really need. In most cases, this means a combination of different manufacturer solutions with several technologies and implementation schedules.
Individual
FIEBIG End to End Solution Consulting
Identification of the status quo
Definition of the CX vision
Definition of the individual CX vision for your company
Detailed analysis
Analysis of the need for change for a successful CX transformation
Solution concept
Creation of a customised concept by defining the necessary solutions and technologies and determining the implementation schedule
Profit from our 50 years of experience in solution consulting and technology adaptation for customer service and call centers.
Our consulting approach is not based on short-lived trends, but exclusively on pragmatic principles and transparent communication. We share our ideas and analyses with you and create joint concepts for their concrete implementation with measurable results.
The unique FIEBIG Approach:
We advise you at eye level, develop the right strategy for you in close dialog and are your long-term partner for your successful CX transformation.
Personalized advice
Being personally close to our customers is important to us: We do not have a constantly changing consulting and project team, but fixed contact persons who have been living our FIEBIG values for many years. Treating our customers and employees with respect is at the heart of our identity.
Flexibility & new ideas
This appreciation and our down-to-earth attitude, combined with flexibility and constant new ideas developed by our highly motivated team, convince our customers of a long-term partnership. We do not just identify challenges, but find suitable solutions that will bring your customer service, sales and marketing permanently forward.
Contact us for personalized advice on your CX transformation