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Contact Center as a Service

Contact Center as a Service (CCaaS) platforms are cloud-based software solutions for marketing, sales and customer service that are usually available as subscription models.

A CCaaS platform is ideal for CX transformation as it is always flexible and scalable, even as business needs change. Such a CCaaS platform should comprise all systems and tools used in the contact center. These are then automatically linked with each other and result in a fully integrated total solution.

 

The advantages of CCaaS platforms at a glance:

Fast

Faster project implementation than for on-premises installations

Simple

No individual computer installations required

Extensible

Easy integration of other systems and tools (e.g. CRM; ticket system, etc.) via web-based interfaces

From everywhere

Available from any location and computer - hybrid/remote work easily possible

Cost reduction

Reduced IT infrastructure costs thanks to reduced installation and maintenance costs

Secure

Maximum security at all times, including data redundancy

Pay as you use

Only the technologies and functions that are actually needed have to be purchased

Transparency

Cost transparency thanks to simple pricing and billing models. No investment costs (CAPEX) but operational expenditure (OPEX)

Scalable

Solution is flexible and scalable anytime: Rapid introduction of new services and channels possible without IT resources

CCaaS platforms offer a simple and secure way to orchestrate all communication channels in marketing, sales and customer service in one solution.

This results in faster response times and all functional areas such as inbound routing, outbound, workforce engagement management, gamification, analysis and reporting functions are integrated (all-in-one solution). CCaaS platforms are complete Omnichannel Contact Center solutions.

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FIEBIG GmbH

FIEBIG supports companies in turning every customer contact into a personal experience that inspires.

To achieve this, we use state-of-the-art contact center technologies based on market-leading platforms, our own services and agile approaches.

 

Contact

FIEBIG GmbH
Strahlenberger Weg 26
60599 Frankfurt am Main
GERMANY

+49 69 605 016 222

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SOLUTIONS FOR CUSTOMER SERVICE

Transform your customer service - for a brilliant CX!

We support you with the right solutions & technologies for your company, including AI.

 

Contact center solutions

 

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OUR SERVICES

We offer all services related to your successful CX transformation.

Our services include everything you need to integrate the solution into your existing company environment.


FIEBIG Services

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THE COMPANY

We advise on the latest customer service and call center technologies and support their introduction and operation.

Your advantages: High-quality technological solutions, first-class service and a trusting working relationship!

FIEBIG: The agile startup with 50 years of experience

 

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