Webinars

Date: January 22, 2019, 11 am

 

When introducing artificial intelligence into customer service, there is much to consider: is AI equal to machine learning? Enterprise or narrow AI solution? How do I integrate AI into my omnichannel or robotics solution? What are chatbots really capable of? How long does it take and how do I start? And finally: what does AI really do for my business?

What awaits you in this webinar:

  • Artificial Intelligence in customer service
  • Practical example in detail incl. live demo
  • Outlook
  • Time for your questions!

Your experts:

Stefan Mintert, Managing Director, FIEBIG GmbH

Miriam Schröder, Consultant, FIEBIG GmbH

 

Registration

 

Date: September 12, 2018, from 11 to 12 am

 

What does it mean to use disruptive technologies in customer service? Learn in this webinar how technologies and solutions can be integrated into existing omnichannel platforms. On the basis of real use cases, you will learn how conversational AI / chatbots work in everyday customer service, how they relieve your employees and how they bring you an economic advantage.

What awaits you in this webinar:

  • Intelligent automation with chatbots – how does that work?
  • Practical and economic applications
  • Best practices
  • Outlook: omnichannel integration of conversational AI

Your expert: Carl Cunningham, Senior Consultant, FIEBIG GmbH

To record

 

Date: May 2, 2018, from 11 to 12 am

 

Everyone talks about AI and Robotics, but how often do you see a real use case? Which requirements are necessary and how many service processes do you need to use AI and robotics profitably?

What awaits you in this webinar:

  • Intelligent automation – how does that work?
  • Anatomy of a use case
  • Experiences from practice
  • You can count on these costs

Your expert: Carl Cunningham, Senior Consultant, FIEBIG GmbH

Interested in the record? We will gladly send you the link.

 

 

Date: April 11, 2018, from 11 to 12 am

 

Using AI and robotics sensibly: automating service processes fully or in part.

By combining omnichannel routing, artificial intelligence and robotics, service processes can be automated fully or partially. The combination of various AI technologies can yield successful and sustainable results. Robotic process automation (RPA) performs complex rule-based work. Learn how it works in practice.

What awaits you in this webinar:

  • Intelligent automation in customer service – how does that work?
  • Practical and economic applications of AI
  • This is what the future looks like

Your expert: Carl Cunningham, Senior Consultant, FIEBIG GmbH

Interested in the record? We will gladly send you the link.

 

 

For customer service, we have identified practical and economic applications of AI. As compass in the AI jungle, we will show you what is to be considered in the successful introduction of AIchallenges, pitfalls, lessons learned and best practices.

Find out in this webinar, how exactly your customer service can benefit from artificial intelligence. Participation is free.

 

 

What awaits you in this webinar:

  • Intelligent automation in customer service – how does that work?
  • Practical and economic applications of AI
  • Where does the journey in customer service take us?

Your expert:
Carl Cunningham, Senior Consultant, FIEBIG GmbH

Record of this webinar

Artificial Intelligence in Customer Service – Evolution or Disruption?

October 17, 2017: webinar as part of the conference "The Digital Future of Customer Service"

As part of the conference "The Digital Future of Customer Service", we and our partner Genesys invited you to this webinar:

Artificial Intelligence in Customer Service – Evolution or Disruption?

By using innovative solutions from the field of artificial intelligence (AI) and cognitive services, there are already disruptive possibilities to partially or completely automate your customer service via all communication channels. Learn in this webinar how to make your customer service fit for the future with such technologies.

What awaits you in this webinar:

  • What you can achieve with AI in your customer service – examples from practice
  • AI with various touch points
  • Step by step: migration to your omnichannel contact center

Your experts:
Michael Winkler, Channel Manager, Genesys
Carl Cunningham, Sales Consultant, FIEBIG GmbH